FAQ
Take the following steps:
1. Click on "My account" in the top right corner.
2. Enter your email address and password on the page that appears.
3. Click "Create account" to complete the registration process.
You will receive an email confirming the creation of an account in our online
store. During the next login you will need to enter your previously set login
and password.
Take the following steps:
1. Click on "My account" in the top right corner.
2. Enter your email address and password on the login page.
3. Click "Login" to access your account.
One of the most common reasons for this situation is an
incorrectly entered login (e-mail address) or password to the shop account. If, despite the correct password,
you did not manage to log in - please contact us at customercare@themisaga.com and
we will certainly help you.
Enter your e-mail address in the newsletter field in the
footer. After subscribing to the newsletter, we will send information about
news and promotions.
Unfortunately it is not possible to add more products
to your order. Place a new order and contact us at customercare@maisonmisaga.com .If
the second order is placed within 12 hours from the first one, we will waive
the cost of shipping the additional order
No, you do not need to register to place an order at
Misaga online shop.
Yes, this number will be transferred in a separate e-mail
confirming that the items have been sent from the warehouse.
Of course, but provided that you tick this option when
placing an order and fill in all fields with the data required to issue a VAT
invoice. The document will be attached to the shipment
- Przelewy24.pl
- Blik
- traditional transfer
- credit card/debit card
- PayPal
- Apple Pay
- Klarna
- Cash on delivery
Yes, buy default within the European Union, UK and US
Other destination orders are upon request and are individually calculated
The courier should re-delivery to the indicated address
twice more. This option is guaranteed in the service we send our shipments.
This, of course, does not involve any additional fees for the recipient.
Please note that you can return the items only with the pre-printed return label provided for you with your order. The Misaga will not take responsibility for packages sent with other carriers.
If you do not have a label or have questions regarding this, please contact us at customercare@themisaga.com.
FREE RETURN PROCEDURE
If you want a free return:
1) Please ensure all item(s) are in perfect condition, with all their tags on. Place them in their original packaging. Fill out the Return Form and insert it in the package.
2) Stick the return label that came with your order to the top of the package. Make sure all details on the label are visible and the package is securely shut.
3) Go to DHL website https://dhl24.com.pl/zwroty, enter the return number, and order a courier or take the parcel to any of the DHL collection points.
You can find your nearest DHL collection point at https://www.dhl.com/pl.
4) Once the date is set for the courier to pick up/ you return the package at one of the collection points, you will receive an email with a confirmation.
* for returns from Poland territory you might alternatively use the returns by InPost
RETURN AT ITS OWN EXPENSE
If you cannot or do not want to use the free return option,
you can send the goods back to us at your own expense.
1) Remember that we do not accept cash on delivery shipments.
2) You return the goods at your own expense. This cost is not refundable.
3) Customers who have chosen personal collection as a way of delivering the package, are not entitled to a free return by courier.
The money will be returned within 14 days to the
customer's account specified in the return or complaint form. If payment was
made using a payment card, the refund will be made to the same card. After the
successful completion of the return or complaint procedure, MISAGA will
send you an e-mail notification of the change in your order status to 'return'